[ID: TheITLab-ID1102]
STATUS: FIXED / PAID FOR / IN USE
AFTER – IMAGES AFTER PROJECT FIX
AFTER – WHAT HAS BEEN DONE:
- Re-installed Windows 8.0 from factory DVD
- Upgraded Windows 8.0 operating system to Windows 10 operating system free upgrade
- Downloaded Windows 10 Updates
- Turned off Windows Cortana “Getting to know you” settings
BEFORE IMAGES:
BEFORE – PREVIOUS ISSUES BEFORE WORK WAS DONE:
- Windows 8.1 operating system randomly blacks out, Shuts down, and hangs up
- McAfee virus scan is malfunctioning
FACTORY IMAGES:
FACTORY DETAILS:
- Type: Notebook / Laptop
- Brand: Gateway
- Model: NE56R41U
- Operating System: Windows 8
- Screen Size: 15 – 15.9 inches
- Processor Type: Intel Pentium
- Processor Speed: 2.00 – 2.49GHz
- Memory: 4 GB or more
- Graphics Processing Type: Dedicated Graphics
- Storage Type: HDD (Hard Disk Drive)
- Hard Drive Capacity: 500GB or more
- Release Year: 2013
- Color: Black
- Network: 802.11wlan
- CD Media: DVD/RW
- Extended Video Port: HDMI
- Additional Media: Card reader
<br />
Admin Notes:<br />
– Should replace laptop battery<br />
– Upgrade Windows 8.1 operating system to Windows 10 operating system Free Upgrade<br />
– Reinstall McAfee virus scan for windows 10<br />
– Backup stable initial installation of Windows 10 via “Gateway Recovery Management”<br />